Eye contact

PUBLISHED ON  January 1, 2016

WRITTEN BY  Roni Zeiger

NO COMMENTS  Join the Discussion


  • Roni Zeiger2/ and her heart: "if I turn w/ gentle curiosity toward that fear, I find enormous wealth within myself and others" ,
  • Roni Zeiger1/ Inspired by @sharonfterry's caution on medical research: "ecosystem was designed to reward competition rather than alleviate suffering",
  • Roni Zeiger Won! Holy too long indeed. Great stuff, thanks for sharing.,
  • Roni Zeiger"When you meet people all generalizations fly out the window" - hack for health, product design, and civility - via @onbeing,

The other night at bedtime, my 11 year-old daughter shared with me, “you’re lucky you grew up before smartphones.” She was lamenting that many of the people she wants to interact with, old-school style, are consumed by their phones.

Yesterday after a waiter took our order at a restaurant, my 8 year-old son said, “it seems like he doesn’t like his job.” The waiter had struggled to keep up with our order as he pecked his way through the order entry system on his device.

No surprise, this made me share with my family how the waiter’s experience reminds me of what it’s like to see patients these days. Clinicians yearn for more eye contact and more opportunity for empathy. We wish we could be more present. We’ll recover this in 5 or 10 years, maybe via inconspicuous scribes peering in through our Google Glass or when value-based healthcare frees EHRs from being mere billing tools.

I expect we’ll be getting back our eye contact with waiters sooner than with doctors, as order entry for food and drink is evolving more quickly than order entry for meds and scans.

I’m optimistic about all of this, except for the all the kids my daughter wants to talk to. Here’s to more innovation to keep us looking at each other and learning from each other.


PUBLISHED ON  June 9, 2015

WRITTEN BY  Roni Zeiger

1 COMMENT  Join the Discussion


Tonight I had such a fun time reading “How to Behave and Why” with my 7 year old. This 1946 classic includes thoughtful explanations about how to be a good person. It also includes things like this:



My son laughed after reading this page: “No! That’s not right.” He believes we all have to talk about these things and we can all learn from each other. Never a prouder moment…

Doctor, what do I have?

PUBLISHED ON  April 22, 2015

WRITTEN BY  Roni Zeiger

NO COMMENTS  Join the Discussion


Today, while I accompanied a loved one to visit the geriatrician, I witnessed some of the best doctoring I’ve ever seen.

With honesty and understandable frustration about a body that seems to be abandoning its owner (who is otherwise quite young), my loved one asked the doctor for his diagnostic assessment: “So, what do I have?”

“You’ve had a great career, you have a great family, and you’ll have a great future that we need to write together.”